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| Written by Chief Editor |
| Saturday, 02 January 2010 11:50 |
Common Questions & AnswersCan you repair it at my home or business? Yes. We offer services at your home or business. We also are working on a convenient drop-off location in or near Atlanta conveniently near the I-285 and I-85 freeways on the southside of Atlanta. Can I drop off my computer? Please call us to arrange your equipment pick-up or drop-off, at (770) 708-2020. Is there anything I need to do to prepare my desktop or notebook computer for service? If you're dropping off your laptop for service, remember to bring your power cables and the system discs that came with the computer and any software that you have added. For service of a desktop PC bring your desktop and system disc, no cables or accessories are necessary. The disc are preferred but not required for service in many cases. ****Please note that your system should have valid licensed software or software keys, if not you may have to purchase your software if it is needed. ****Call us at (770) 708-2020 if you are unsure what to bring. Do you sell spare computer parts? Yes. We carry many spare parts on hand, but if your part is not available we have several reliable vendors through which we can make hardware and software purchases. The parts are shipped via standard 3 day shipping at no cost to you or you can pay for next-day shipping . If you need a computer part, click here to Request a Quote and we will respond to your inquiry. Do you warranty your service? On-site and in-store repair services are warranty for 14 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost. What do I need to know before I have a 411TechHelp technician service my equipment at my home or office? A person at least 18 years of age must be present during the entire time period that services are provided. We must receive full access to the computer(s) and/or other equipment/peripheral(s) to be serviced, your cooperation and consent to enter your business or residence, a safe working environment, working space and electrical power. Can I speak to a technician late at night? Yes! Our technicians are available until 10pm EST, seven days a week, 365 days a year excluding holidays. Or you can get our Remote service if your pc or laptop has an Internet connection. Is my data safe and confidential with you? Absolutely. Every member of the 411TechHelp team is under non-disclosure to ensure the confidentiality of your data. We also have unwritten non-disclosure agreements with all of our clients. Additionally, if your legal representation requires a written agreement, kindly email it to us before you order. Use the "Contact " link. What forms of payment does 411TechHelp accept? For your Convenience you can use the PAYHERE link on our home page to pay for service. We can accept MasterCard, Visa, Amex, Discover, eCheck via PayPal or Cash and Money Order payments. An invoice is produced at the time work is completed or one will be emailed to you for payment in most cases. |
| Last Updated on Sunday, 07 February 2010 11:50 |
